FAQ

Production Time

Due to everything in our shop being handmade to order, please allow [X-X] business days for your order to be made before it ships. This wait can sometimes be longer depending on how many people are in the queue ahead of you, the item's complexity, and quantity.

Time-sensitive orders / Do you accept rush orders?

It depends on the workload. If your order is time sensitive, please email us at [support@daddysaidso.com] to discuss terms. Please note that all orders are fulfilled on a first-come, first-served basis. Express delivery only affects the shipping method and does not affect your place in the order queue.

Where is the workshop based?

Our workshop is based in LONDON. Every piece is handcrafted 1-7 days / by our small team to order.

How do I choose my size?

Sizing information for each collar is listed directly on the product page, so you'll find the exact measurements and fit guidance under each item's description before you order. If you're between sizes or unsure which fits best, feel free to email us at [support@daddysaidso.com] with your measurements, and we'll help you choose.

Since there's really no substitute for putting a collar on and feeling whether it's comfortable for you, we're happy to offer exchanges or resizing and will work with you after you receive your order to help you get the best possible fit.

How soon will my order arrive?

Standard shipping to the US takes [5-13] days.
Express shipping to the US takes [5-8] days.
Standard shipping to the EU and UK takes [5-10] days.
Express shipping to the EU and UK takes [5-8] business days.
Shipping to other countries takes [5-21] days depending on destination.

The full shipping information is here.

How do I track my order?

You'll get an email with tracking information as soon as your order ships. Please note it can take up to 48 hours for the first scan to appear, so don't be alarmed if your package isn't immediately "in transit."

Best way to contact us

For any questions or updates, email us at [support@daddysaidso.com]. We're a small business and respond to all inquiries within 24 hours on business days, and 48 hours on weekends and holidays.

How do I return or exchange an item?

Due to the nature of handmade and crafted goods, SALES ARE FINAL (exceptions may apply). But we're glad to replace or exchange items that need to be resized.

How do I cancel my order?

If you'd like to cancel an order, please request cancellation within 24 hours of the purchase date. We're unable to cancel orders that are already in production or have already shipped.

How do I change my order?

You can make changes to your order within 24 hours of the purchase date. Please send a request by email indicating your order number.

How do I replace or repair a piece?

If you'd like to replace a missing part (such as a stud or spike) or your item has a broken part (clasp, buckle, ring), please contact us. We don't charge extra for repairs unless the order is over 6 months old.

Do I have to pay duties and taxes?