Refund & Return Policy

 

At DADDY SAID SO, every piece is carefully handcrafted to order. We take pride in the quality of our leather and latex accessories, but if something isn't right with your order, we're here to help.

All orders come with a 7-day warranty. If you experience any issue with your item, please reach out to us within 7 days of receiving your order.

1. Eligibility for Returns

  • Please contact us at support@daddysaidso.com within 7 days of delivery to let us know about the issue and request a return.
  • Items must be returned in their original packaging, unused and in the same condition you received them.
  • Returns requested after the 7-day window, or items returned without original packaging, cannot be accepted.

2. How Returns Work

  • Once you've contacted us within the 7-day window, we'll confirm the return and provide instructions on where to send the item.
  • Please make sure the item is securely packed in its original packaging to avoid damage in transit.
  • Once we receive and inspect your return, we will process your refund.

3. Refunds

  • Approved refunds will be issued to your original payment method once we've received and inspected the returned item.
  • Shipping costs are non-refundable — this includes the cost of your original shipment and any cost of sending the item back to us.
  • Please allow a few business days for the refund to appear, depending on your bank or payment provider.

4. Non-Returnable Items

For hygiene and customization reasons, the following items cannot be returned or refunded unless found to be defective:

  • Custom or bespoke made-to-order items
  • Personalized or engraved items
  • Used or worn items

5. Important Notes

  • Please don't send an item back to us before getting in touch first — unauthorized returns sent without prior confirmation may not be accepted.
  • We are not responsible for packages lost or damaged in return transit; we recommend using a tracked shipping method when sending items back to us.
  • Packages returned to us due to an incorrect address, refusal of delivery, or no response from the recipient are not eligible for a refund.

6. Contact Us

If you have any questions about your order or would like to request a return, please contact our team at support@daddysaidso.com — we aim to respond within 24 hours on business days.

DADDY SAID SO LLC Hampton Tower, London E14 9ZS, England Email: support@daddysaidso.com Tel: +1 (213) 555-0123

Business Hours: Monday to Friday: 10:00 – 17:00 (GMT/BST) Weekends: Closed